General Item & Equipment Policy
We may honour a 100% refund, exchange, or store credit (excluding shipping charges and labour costs) on qualified items (see exempt items below) that are returned within 14 days and in new, saleable condition upon inspection. This is at the discretion of Management.
Congdon’s reserves the right to refuse a refund if the item is found to have been damaged, misused, and/or abused.
After 14 days, eligible items may still be returned but will be subject to a 25% restocking fee, up to a maximum return period of 30 days from the original purchase date. Any items returned after 14 days will be issued store credit.
Non-Refundable Items
Non-Returnable Items for health, hygiene, and safety reasons, the following items are non-returnable:
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Ostomy Supplies
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Incontinence Products
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Items Worn Against the Skin (i.e. Bras, Hernia Supports)
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Socks / Stockings
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Compression Stockings
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Wound Dressings
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Pillows, Cushions and Mattresses
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Australian Sheepskin Products
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Swimwear
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Sports Medicine Supports
Bathing & Commoding Products
Bathing and commoding products are eligible for a 2-day return (from date of delivery) for sizing purposes only and are subject to inspection.
Special & Custom Order Return Policy
Special order or customer order products (including stair lifts and any non-stock items) are considered final sale, and will be non-refundable.
If you have any questions or concerns regarding our return policy, please do not hesitate to reach out to one of our management team members below. Please reach out to manager who corresponds with the department of concern.
Our Management Team
Available Monday to Friday, 8:30AM – 5:00PM
